Support

Email support@benchwren.com for help with any Benchwren app, including questions, problems, licensing, and data or privacy requests.

We’re based in India (IST, UTC+5:30) and aim to reply within two business days.

What to include

A few details help us fix things quickly:

The app, for example Component Tree for Jira.
Your site address, for example your-company.atlassian.net.
The space key and space type (software, service or business), if the problem is in one space.
What you did and what you saw, step by step, including any message shown.
Screenshots, if they help.

Never send passwords, API tokens or other secrets. We’ll never ask for them.

App logs

Our apps write short technical logs (internal IDs, counts and error messages) that Atlassian shares with us when log sharing is on for your site. It’s on by default. If a site admin has turned it off, we may ask you to switch it back on while we investigate, or to download the app’s logs from Atlassian Administration and send them to us.

Security issues

If you think you’ve found a security problem in one of our apps, email support@benchwren.com with “Security” in the subject line. Please give us a chance to fix it before you share it publicly.

Before you write

These pages answer the most common questions: